---
title: "Auto-Reply"
description: "Create rules for Weembox to reply to emails automatically based on your custom logic. 1. Select the mailbox to apply the rule. 2. Define **General Conditions** clearly: - Company description - Typical inquiries - Key team members or services 3. Click **Add Reply…"
url: "https://blog.weembox.com/docs/auto-reply/"
updated: "2025-06-12"
category: Platform Guide
---

# Auto-Reply

Create rules for Weembox to reply to emails automatically based on your custom logic.

1. Select the mailbox to apply the rule.
2. Define **General Conditions** clearly:
   - Company description
   - Typical inquiries
   - Key team members or services
3. Click **Add Reply Case** and follow the step-by-step wizard:

- **Step 1: Activation Condition**
  - Example: "When an email asks about the status of an order."
- **Step 2: Action**
  - Example: "Check our system and reply with current order status."
- **Step 3: Optional Modules**
  - **Calendar**: Let users pick available slots.
  - **eCommerce**: Check order status by number.
- **Step 4: Examples**
  - Paste sample emails and suggested responses. This trains the AI for better results.

1. **Exclusions**: Add sender addresses that should never receive automatic replies.
2. **Activation and Auto Mode**:
   - Use the toggle to activate.
   - Enable **Send Automatically** if you trust the AI's responses.

You can:

- **Edit** each reply case to change triggers, actions or modules.
- **Delete** a reply case with confirmation:Do you want to delete this auto-reply case? This cannot be undone.